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Office Policies

Appointment Policy

Your time with us is thoughtfully reserved to give you the care and attention you deserve. We understand things happen, but arriving more than 10 minutes late may mean we need to reschedule your visit to ensure the quality of your treatment and the flow of our day.

While we’ll always do our best to accommodate you, arriving late may reduce the hands-on portion of your session.

  • Appointment Policy

    Your time with us is thoughtfully reserved to give you the care and attention you deserve. We understand things happen, but arriving more than 10 minutes late may mean we need to reschedule your visit to ensure the quality of your treatment and the flow of our day.

    While we’ll always do our best to accommodate you, arriving late may reduce the hands-on portion of your session.

  • Cancellation & No-Show Policy

    At The Peaceful Poppy Med Spa, your appointment time is reserved especially for you. In order to respect our providers’ time and give all clients the opportunity to be seen, we kindly ask for at least 48 hours’ notice for any cancellations or changes to your appointment. Cancellations made less than 48 hours in advance, or appointments missed without notice, will incur a $100 late cancellation/no-show fee. 

    For appointments longer than one hour in duration, an additional $100 fee will apply, as these extended time blocks require more planning and dedicated provider time. While these fees do not cover the full value of your missed appointment, they help offset the cost of time and resources set aside just for you. Thank you for understanding and helping us maintain a schedule that allows for excellent care and timely access for all clients. 
     

    If you have more than one no-call/no-show appointment, you will lose the ability to book appointments online, and you will be charged the full cost of the missed treatment. Additionally, all future appointments will require full payment at the time of booking.

    Thank you for understanding and respecting our policy, which allows us to provide the best possible care and service to all clients.  

  • Refund Policy

    All treatments, procedures, opened products, memberships, gift cards, and pre-paid packages are non-refundable

    void.

    • Packages are non-transferable and must be used within the first 15 months from the date of purchase.

    • Credit from pre-paid treatments, procedures, and or packages may be applied toward other forms of treatments only at management’s discretion.

    • If the package, credit, membership surplus, or gift card isn’t used within 15 months all monies will be void.​

     

    Personal Results Policy
    The Peaceful Poppy Med Spa strives to provide the highest quality of care to obtain optimal client results.


    Results vary based on each individual person’s health (environmental exposure to teratogens, exercise & diet), compliance with recommended aftercare protocols, and adherence to the optimal treatment regimen.


    Guaranteed results are not offered or implied.

     

    Retail Products
    All retail purchases are final sale. If a product is found to be defective, it may be exchanged for the same item within 14 days of purchase. 


    Gift Cards 
    Gift card purchases are non-refundable and may not be redeemed for cash. 
     

  • Payment Options & Transaction Fee

    We’re committed to keeping our pricing fair while continuing to provide you with exceptional care.

     

    We gladly accept cash, debit cards, credit cards, CareCredit, and Cherry financing.

    To help offset the processing costs charged by our payment providers, a small 3% transaction fee is applied to all credit card payment methods. If you’d like to avoid this fee, we welcome cash or debit payments.

     

    Thank you for your understanding and for supporting our ability to provide the highest level of service in a warm, welcoming space.

  • Unattended Child Policy

    At The Peaceful Poppy Med Spa, we prioritize the safety, comfort, and relaxation of all our clients. To ensure a serene and secure environment, we kindly request that you make childcare arrangements before your visit.

     

    Children who are unable or unwilling to care for themselves may not be left alone in the medical spa and must have adequate supervision while in the medical spa.

    Thank you for your understanding and cooperation in upholding our commitment to a pleasant and safe spa experience for all.

  • Pet & Service Animal Policy

    We love our furry companions, but for the comfort and safety of all guests, we ask that pets stay at home during your visit to The Peaceful Poppy Med Spa. Only service animals trained to assist with medical needs are permitted in the treatment areas. If you arrive with a non-service animal, we will kindly ask you to remove the pet from the premises. Thank you for helping us maintain a peaceful and professional space for everyone we serve.

  • HIPPA Notice of Privacy Practices and Acknowledgement

    THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

    This is your Notice of Privacy Practices from The Peaceful Poppy, LLC This Notice refers to The Peaceful Poppy Med Spa by using the terms “us”, “we,” or “our.”

    The Peaceful Poppy Med Spa keeps electronic health records (EHR) and applies reasonable safeguards to protect your Personal Health Information and privacy and has implemented the minimum necessary standard concerning sharing your Personal Health Information. The minimum necessary standard limits how much protected health information is used, disclosed, and requested for certain purposes, and also reasonably limits who within the clinic has access to protected health information, and under what conditions, based on job responsibilities and the nature of the business.
     

    We are required by law to maintain the privacy of Personal Health Information. We are required to provide this Notice of Privacy Practices to you by the privacy regulations issued under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

     

    This notice describes how we protect the Personal Health Information we have about you that relates to your medical information or Personal Health Information. Personal Health Information is medical and other information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. (The HIPAA law uses the term “Protected Health Information” where we use “Personal Health Information.”)
     

    This Notice of Privacy Practices describes how we may use and disclose to others your Personal Health Information to carry out payment or healthcare operations and for other purposes that are permitted or required by law. It also describes your rights to access and control of your Personal Health Information.
     

    We are required by law to abide by the terms of this Notice of Privacy Practices. We may change the terms of our notice at any time. The new notice will be effective for all Personal Health Information that we maintain at that time. This notice may also be revised if there is a material change to the uses or disclosures of Personal Health Information, your rights, our legal duties, or other privacy practices stated in this notice.
     

    Within 60 days of a material revision to this notice, we will make available a copy of the revised notice at your place of treatment. Additionally, we will provide you with any revised Notice of Privacy Practices if you request that a revised copy be provided to you.
     

    How We May Use and Disclose Personal Health Information The common reasons for which we may use and disclose your Personal Health Information are to process and review your requests for coverage and payments for benefits or in connection with other health-related benefits or services in which you may be interested. The following describes these and other uses and disclosures and includes some examples.
     

    For Treatment: We may use and disclose Personal Health Information to treat you. We will use and disclose your Personal Health Information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with another provider. For example, your Personal Health Information may be provided to a physician to whom you have been referred, this allows us to ensure that the physician has the necessary information to diagnose or treat you. In addition, we may disclose your Personal Health Information from time to time to another physician or health care provider (e.g., a specialist or laboratory). Additionally, we may disclose your Personal Health Information to others who may assist in your care, such as your physician, therapists, or other practitioners.
     

    For Payment: We may use or disclose information for billing, claims management, collection activities, and obtaining payment under a contract for reinsurance and related healthcare data processing. For example, we may contact your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer with details regarding your treatment to determine if your insurer will cover, or pay for your treatment.

     

    For Healthcare Operation: We will share your Personal Health Information with third-party “business associates” that perform various activities (for example, billing or transcription services) for our practice. Whenever an arrangement between our office and a business associate involves the use or disclosure of your Personal Health Information, we will have a written contract that contains terms that will protect the privacy of your Personal Health Information. We may also use or disclose Personal Health Information for business planning and development, such as conducting cost-management and planning-related analyses related to managing and operating an entity. We may also use and disclose Personal Health Information for the business management and general administrative activities of our practice (to the extent that such activities relate to functions that are covered under the federal HIPAA privacy laws.)

     

    For Appointment Reminders: We may contact you to remind you about your appointment for services.

    As Required By Law: We will share your medical information when required to do so by federal, state, or local law.


    Other Purposes For Which The Law Allows Us To Use Or Disclose Medical Information Without Your Written

    Authorization:

    Required By Law: We may use or disclose your Personal health information to the extent that the use or disclosure is required by law. The use or disclosure will be made in compliance with the law and will be limited to the relevant requirements of the law. You will be notified, if required by law, of any such uses or disclosures.

    Public Health: We may disclose your personal health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information. For example, a disclosure may be made to prevent or control disease, injury, or disability.


    Communicable Diseases: We may disclose your personal health information, if authorized by law, to a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading the disease or condition.
     

    Health Oversight: We may disclose personal health information to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies that oversee the health care system, government benefit programs, other government regulatory programs, and civil rights laws.

     

    Abuse or Neglect: We may disclose your personal health information to a public health authority that is authorized by law to receive reports of child abuse or neglect. In addition, we may disclose your personal health information if we believe that you have been a victim of abuse, neglect, or domestic violence to the governmental entity or agency authorized to receive such information. In this case, the disclosure will be made consistent with the requirements of applicable federal and state laws.

     

    Food and Drug Administration: We may disclose your personal health information to a person or company required by the Food and Drug Administration for quality, safety, or effectiveness of FDA-regulated products or activities including, to report adverse events, product defects, or problems, biologic product deviations, to track products; to enable product recalls; to make repairs or replacements, or to conduct post-marketing surveillance, as required.


    Legal Proceedings: We may disclose personal health information in the course of any judicial or administrative proceeding, in response to an order of a court or administrative tribunal (to the extent such disclosure is expressly authorized), or in certain conditions in response to a subpoena, discovery request or another lawful process.

    Law Enforcement: We may also disclose personal health information, so long as applicable legal requirements are met, for law enforcement purposes. These law enforcement purposes include (1) legal processes and otherwise required by law, (2) limited information requests for identification and location purposes, (3) pertaining to victims of a crime, (4) suspicion that death has occurred as a result of criminal conduct, (5) if a crime occurs on the premises where we are practicing, and (6) medical emergency where it is likely that a crime has occurred. Workers’ Compensation: We may disclose your personal health information as authorized to comply with workers’ compensation laws and other similar legally established programs.

     

    Your Rights Regarding Personal Health Information We Maintain About You and How You May Exercise These Rights.
    You have the following rights concerning your Personal Health Information that we maintain:
     

    You Have The Right To Inspect And Copy Your Personal Health Information. This means you may inspect and obtain a copy of Personal health information about you for so long as we maintain the Personal Health Information within 7 days of receiving your written request. If your records are maintained in an electronic format (Electronic Health Records) you may obtain your medical record electronically. You may obtain your medical record that contains medical and billing records and any other records that your physician and the practice use for making decisions about you. As permitted by federal or state law, we may charge you a reasonable copy fee for a copy of your records. If the copies provided are in an electronic form, we can only charge you for our labor costs.
     

    You Have The Right To Request A Restriction Of Your Personal Health Information.
    This means you may ask us not to use or disclose any part of your personal health information for the purposes of treatment, payment, or healthcare operations. You may also request that any part of your personal health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply.
     

    Your practitioner is not required to agree to a restriction that you may request. If your practitioner does agree to the requested restriction, we may not use or disclose your personal health information in violation of that restriction unless it is needed to provide emergency treatment. With this in mind, please discuss any restriction you wish to request with your practitioner.
     

    You Have The Right To Request To Receive Confidential Communications From Us By Alternative Means Or At An Alternative Location.
    We will accommodate reasonable requests. We may also condition this accommodation by asking you for information as to how payment will be handled or the specification of an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request.
     

    You Have The Right To Receive An Accounting Of Certain Disclosures We Have Made, If Any, Of Your Personal Health Information.
    This right applies to disclosures for purposes other than treatment, payment, or health care operations as described in this Notice of Privacy Practices. It excludes disclosures we may have made to you if you authorized us to make the disclosure, for a facility directory, to family members or friends involved in your care, or for notification purposes, for national security or intelligence, to law enforcement (as provided in the privacy rule) or correctional facilities, as part of a limited data set disclosure. The right to receive this information is subject to certain exceptions, restrictions, and limitations.
     

    You Have The Right To Obtain A Paper Copy Of This Notice From Us, Upon Request, Even If You Have Agreed To Accept This Notice Electronically.
     

    You Have The Right To Be Notified Of A Data Breach.
    We will keep your medical information private and secure as required by law. If any of your medical information is acquired, accessed, used, or disclosed in a manner that is not permitted by law we will notify you within 60 days following the discovery of a breach. If there has been any unauthorized acquisition, access, use, or disclosure of personal health information (PHI) unless it can be proved that the likelihood that the PHI has been compromised is low.

    You Have The Right To Opt Out Of Marketing Communications From Us And We Cannot Sell Your Health Information Without Your Permission.

    Your Authorization: Certain uses of your medical data, such as use of patient information in marketing, require prior disclosure and your authorization. Uses and disclosures not described in this notice will be made only with your authorization. If you give your permission to use or share your Personal Health Information, you may cancel that permission, in writing, at any time. If you cancel your permission, we will no longer use or share your medical information for the reasons covered by your written permission. We cannot take back any disclosures we have already made with your permission. We are required to keep records of the care that we provide to you.

    Your Right to File a Complaint To The U.S. Department of Health and Human Services 200 Independence Avenue, S.W. Washington, D.C. 20201
     

    Effective Date. This notice was published and becomes effective on November 1, 2018 Please Direct Questions to the Privacy Officer: Jessica Tingwald, RN 351 Coffman Street, Suite 120 Longmont, CO 80501 (720)727-9190.

What Our Clients Say

“Truly relaxing”

This was my first time going to The Peaceful Poppy for services. I was beyond impressed. It truly was a relaxing, enjoyable experience from the moment I walked in and was greeted. I am very satisfied with how everything turned out and will absolutely be back. I would highly recommend The Peaceful Poppy!

“Life changing”

I love Peaceful Poppy and Dianna! After many treatments there, I can say confidently they always make me feel welcome, safe and like they have the best intentions for my skin! It’s such a friendly and calm place with no drama as well. Prices are extremely reasonable especially for the superior service and care I receive !

“Beyond professional”

Love this place! When you walk in the door you are always greeted with a warm welcome! Dianna is AMAZING! Highly recommend her! No one else I would trust with my Face (for dysport) or lady parts (laser hair removal). She makes you feel so comfortable & I am always in love with my results! Never feel overdone. Natural and just Pure Perfection! :)

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